Starcraft Logo

Is Choice Home Warranty Worth It? An In-Depth Review

Updated on: 21 December, 2024 06:55 PM IST | Mumbai
Follow us on
Follow us on

Everything from Choice Home Warranty's adjustable service options, such as the Basic Plan and Total Plan, to the price structure and service costs.

Choice Home Warranty

Choice Home Warranty

Choice House Warranty is a top provider of house warranties, with millions of homeowners nationwide trusting them. When a homeowner has to replace or repair necessary household systems and appliances, unforeseen expenses may mount up rapidly. A home guarantee, such as a Choice Home guarantee, can be helpful. It provides peace of mind by paying for essential systems like HVAC, electrical, plumbing, and household appliances.

Bannner
Bannner

Everything from Choice Home Warranty's adjustable service options, such as the Basic Plan and Total Plan, to the price structure and service costs, will be thoroughly examined in this in-depth analysis. We will discuss what is and is not covered, how simple it is to submit a Choice Home Warranty claim, and how their claims procedure stacks up against rivals. Along with reviewing their reputation using reliable resources like the BBB, we'll also respond to consumer comments, including concerns about Choice Home Warranty.

You'll know for sure after this Choice Home Warranty Review whether Choice Home Warranty is a suitable fit for your needs in terms of home protection.

Ready to see if Choice Home Warranty fits your needs? Get a free quote here.

What Is Choice Home Warranty - How Does It Work?

Choice House Warranty is a well-known supplier of house warranty services, providing homeowners with dependable defense against the exorbitant expenses associated with maintaining or replacing necessary equipment and systems. Customers may prevent significant out-of-pocket costs for unplanned repairs of HVAC, plumbing, and electrical systems, as well as appliances like dishwashers, ovens, and refrigerators, by paying a monthly charge.

Homeowners can select between the Basic Plan and the Total Plan, the two primary service options offered by Choice Home Warranty. These policies cover numerous appliances and household systems, and specialist coverage for septic systems, pools, and spas can be added as optional.

One of its most significant benefits is Choice Home Warranty's simple claims procedure, which allows consumers to submit a claim online or over the phone and promptly send a contractor to their house.

Choice Home Warranty offers flexible choices to suit your needs, whether you want to add protection to other things or require coverage for your key systems.

Ready to learn more? Get a free quote here.

Company Background And Reputation - Trustworthy Service For Homeowners

Choice Home Warranty is based in Edison, New Jersey, and was established over ten years ago. As a result of its extensive service options and customer assistance, Choice House Warranty has established itself as one of the top suppliers in the house warranty sector over the years.

  • The company's most well-known feature is its 24/7 claims service, which enables homeowners to submit claims at any time and guarantees prompt and dependable help if systems or appliances malfunction. This feature i main reasons that millions of consumers around the country trust Choice Home Warranty.

In addition to providing outstanding customer service, Choice Home Warranty has an extensive network of certified and screened contractors that are sent out quickly to do repairs or renovations. This network contributes to high client satisfaction and the company's dependable service and variety of coverage choices.

Even though Choice Home Warranty hasn't won any significant industry honors, its steady performance and customer commitment have given it a strong reputation among rivals.

Want to explore their service options further? Get a quote now to learn more about what Choice Home Warranty can offer you.

Maximizing The Value Of Your Choice Home Warranty – Tips And Tricks

1. Read the Contract Thoroughly

You must comprehend the terms of your plan. Be mindful of pre-existing conditions that might not be covered, as well as insurance restrictions and exclusions. Doing this will make you more satisfied when you submit a claim later.

2. Keep Records of Appliance Maintenance

Maintaining your systems and appliances regularly will aid you with claim submission. Many home warranty companies, such as Choice Home Warranty, may require proof of appropriate maintenance if a claim is filed.

3. Understand the Exclusions and Claim Process

Learn about your plan's exclusions and claim procedures before a problem occurs. Pre-existing diseases, poor maintenance, and cosmetic damage, for example, are frequently excluded from coverage. You can set reasonable expectations while submitting claims if you know these facts.

4. Know the Service Fees

Be aware of the claims service costs, which often vary from $60 to $85. Even if a technician doesn't resolve the problem during their visit to your house, this charge is still owed. This will enable you to efficiently control expenses.

Ready to protect your home wisely? Request a quote now.

Comprehensive Protection - Exploring Choice Home Warranty Plans And Coverage

Choice Home Warranty provides two primary plans, the Basic Plan and the Total Plan, intended to safeguard your house's vital appliances and systems. These policies offer different coverage levels to accommodate various household requirements, and further protection can be added through optional add-ons.

Key Plan Options

1. Basic Plan -

Includes information on essential appliances and systems such as built-in microwaves, water heaters, ovens, dishwashers, and plumbing.

2. Total Plan -

offers homes more complete protection by including everything in the Basic Plan plus key systems like air conditioners, refrigerators, washers, and dryers.

Optional Add-Ons

To cater to unique household requirements, CHW provides add-ons for -

  • Pools and spas
  • Septic systems and pumping
  • Well pumps
  • Roof leaks
  • Central vacuum systems
  • Additional refrigerators or standalone freezers

Coverage Limits and Exclusions

Plans offered by Choice Home Warranty have limits even if they cover a wide variety of things. The coverage varies by item and usually ranges from $500 to $3,000, depending on the replacement or repair cost. Pre-existing conditions

  • Damage due to improper maintenance
  • Cosmetic or structural issues

Homeowners are advised to study the terms and conditions to comprehend the intricacies of coverage since some exclusions exist entirely.

CHW's plans significantly safeguard essential household systems and appliances from unplanned malfunctions because they combine price and flexibility.

Are you curious about which plan works best for you? Compare plans and get a free quote here.

Choice Home Warranty Plans - Comprehensive Coverage For Your Home Needs

The Basic and Total Plans are Choice Home Warranty's primary plans. Both intended to cover necessary appliances and home systems. Below is an explanation of each choice home warranty cost plans:

  • Basic Plan - This plan covers key home systems and appliances, including -
    • HVAC systems (heating and cooling)
    • Plumbing systems (pipes, drains, etc.)
    • Electrical systems (wiring, outlets)
    • Significant appliances like ovens, dishwashers, and built-in microwaves.
  • Total Plan - In addition to everything in the Basic Plan, the Total Plan provides more extensive coverage, including -
    • Refrigerators
    • Washing machines and dryers
    • Air conditioning systems
    • Ceiling fans and more.

Optional Add-ons are available to customize your coverage, such as -further

  • Pool and spa equipment
  • Septic systems and septic tank pumping
  • Well, pumps and more.

Choice Home Warranty includes exclusions, payout ceilings, and coverage limits. These include limitations on:

  • Pre-existing conditions (issues present before the policy starts)
  • Improper maintenance or damage resulting from neglect.

Make sure you read all the terms of coverage before committing so you know your limitations.

Explore which plan suits your home best- compare plans here.

Choice Home Warranty Claims Process And Customer Service Experience

Choice Home Warranty makes it easy to file a claim and is available around the clock, so homeowners are always provided with assistance. You have two options for filing a claim: via their customer care number or online site. CHW will send a professional contractor to resolve the matter as soon as your claim is submitted.

  • Claim Turnaround Times

Although the issue and your location will determine how long it takes to handle your claim, CHW typically aims to offer timely assistance. If the problem isn't fixed to your liking, you may ensure it's dealt with correctly by reusing the claims procedure.

  • Customer Service Reputation

Although Choice Home Warranty is commended for its customer service accessibility, there are sporadic grievances about claims being rejected or response times being poor. Nonetheless, many clients say they had a good experience, especially when interacting with their network of contractors.

If you're curious about how this process works, don’t hesitate to request a quote to get started.

Comparing Choice Home Warranty With Competitors - How CHW Measures Up

Comparing many providers is essential when considering a house warranty. Identify the one that best suits your requirements. Let's examine how Choice Home Warranty Vs American Home Shield compare, Select Home Warranty, and First American Home Warranty, some of Choice Home Warranty's main rivals, compare to CHW.

  • Pricing

The cost-effectiveness of CHW is one of its best qualities. The monthly choice home warranty cost of the Basic Plan is often between $45 and $55, while the Total Plan is between $55 and $65 per month. In contrast, American Home Shield usually has higher prices; their monthly plans start at about $60. Despite having comparable choice home warranty costs, Select Home Warranty and First American Home Warranty sometimes provide less comprehensive coverage. Because of its customizable options and outstanding value, CHW is a desirable choice for homeowners on a tight budget.

  • Coverage

Choice Home Warranty offers extensive coverage with its Basic Plan and Total Plan. HVAC, plumbing, and electrical systems are among the basic systems and appliances covered by the Basic Plan; air conditioning, refrigerators, washers, and dryers are included under the Total Plan. Comparatively speaking of Choice Home Warranty Vs American Home Shield, American Home Shield provides comparable coverage. Still, CHW distinguishes itself by offering extra add-ons such as septic systems, roof leaks, and pool and spa equipment, which other rivals exclude.

  • Claim Reputation

CHW's extensive network of contractors and round-the-clock customer care has earned them a respectable reputation for prompt reaction times regarding claims. American Home Shield is known for having a more drawn-out claims procedure and lengthier wait periods. In the meantime, opinions on First American and Select Home Warranty's claim processing speed sometimes need to be more consistent, with some consumers reporting more claim denials and slower answers.

  • Distinctive Features

The ability to offer broad coverage options at affordable prices sets Choice Home Warranty apart. Many of its rivals need more personalization, provided by its adjustable service plans and available add-ons.

Compare CHW’s value and see which plan works best for you-view plans and pricing here.

Coverage Details And Limits - What You Need To Know About Choice Home Warranty

To be educated entirely while thinking about a Choice Home Warranty plan, it's critical to comprehend the coverage limitations and exclusions. A summary of the primary coverage details and limitations of the Basic and Total Plans may be found below.

Coverage Caps And Exclusions

  • Item-Specific Caps

Every item that is covered has a maximum payment amount. For instance, the maximum amount for repairs or replacements of water heaters or HVAC systems may be $1,500.

  • Annual Aggregate Caps

The annual maximum that CHW will pay is frequently set. The plan and coverage selected will affect this sum.

  • Pre-Existing Conditions 

In general, repairs or replacements for defective products prior to your enrollment in the plan are not covered.

  • Cosmetic Damage

Only functioning portions of an item are covered by Choice Home Warranty; cosmetic damage, such as dents or scratches, is not.

  • Improper Maintenance

A malfunction brought on by carelessness or poor maintenance will not be covered.

Understanding Your Coverage

  • Read the Contract

It is essential to carefully review the Choice Home Warranty agreement's acceptable language to comprehend the coverages, payment caps, and exclusions.

  • Know the Limits

Understanding the distinct caps for components and labor in several household systems, like plumbing or electrical, is critical.

Review the complete coverage information before purchasing to prevent any surprises.

Review coverage details and limits before buying-see the plan info here.

Choice Home Warranty - Key Benefits And Drawbacks

Pros of Choice Home Warranty

1. Wide Coverage

Covers various household equipment and systems, such as electrical, plumbing, and HVAC. There are options for septic systems, spas, and pools.

2. 24/7 Claims Service

Choice Home Warranty offers round-the-clock claims support, enabling you to submit claims anytime by phone or online.

3. Multiple Plan Options

You can select between two primary plans, the Basic Plan and the Total Plan, according to your financial situation and coverage requirements.

4. Nationwide Network of Contractors

CHW guarantees prompt and expert repair services throughout the United S by collaborating with an extensive network of contractor states.

5. Potentially Lower Costs Than Competitors

Choice Home Warranty is cost-effective for homes on a tight budget since it occasionally offers lower prices than other home warranty companies like American Home Shield.

Cons of Choice Home Warranty

1. Complaints About Denied Claims

A frequent problem is claim rejection, when some clients become irate when the business doesn't pay for specific repairs.

2. Legal Issues and Choice Home Warranty lawsuit

Due to disputes over services and claims denials, Choice Home Warranty has been the target of class action lawsuits and other legal issues.

3. Coverage Limits

If you need to be completely aware of the tiny print, coverage restrictions and exclusions (such as pre-existing conditions) may reduce the value of your policy.

4. Negative Choice Home Warranty BBB Reviews

Choice Home Warranty needs better feedback on the Better Business Bureau (BBB) website regarding poor resolutions and long response times.

Weighing pros and cons? Get a quote and decide after comparing.

Is Choice Home Warranty Legit? - Addressing Complaints And Legal Challenges

Although Choice House Warranty is a reputable firm in the house warranty market, it has experienced its fair share of grievances and legal actions. With some unfavorable evaluations pointing to problems with rejected claims or disputes over how to interpret coverage, Choice Home Warranty BBB rating has changed over time. Customers anticipating more comprehensive coverage get frustrated when they see that many of these concerns are focused on exclusions, such as pre-existing conditions or poor maintenance.

Additionally, CHW has been embroiled in class action lawsuits and proceedings by several attorneys general, mostly about their coverage problems and claims management. The customer claims that the business did not fulfil its responsibilities or misunderstood policy provisions are frequently the source of these legal disputes.

By adjusting its claims procedure and making policy information more understandable to customers, Choice Home Warranty has responded by working to increase consumer trust. Despite obstacles, CHW continues to participate significantly in the market, providing services to millions of homes nationwide.

Want to see how their updated policies measure up? Get a quote today.

Customer Feedback On Choice Home Warranty - Choice Home Warranty Complaints

Positive Experiences

  • Quick Repairs

Many customers emphasize the quick response time and simplicity of submitting a claim, particularly for urgent repairs for systems like HVAC and plumbing.

  • Good Protection

Some homeowners value the assurance of having a guarantee to cover unforeseen expenses for system and appliance breakdowns.

  • Full Replacements

When big appliances need to be replaced, Choice Home Warranty has been known to cover more than simply repairs.

Negative Experiences

  • Denied Claims

Negative reviews frequently include denied claims or coverage refusals, sometimes brought on by fine print exclusions like faulty maintenance or pre-existing conditions.

  • Contractor Availability

Specific clients have complained about the scarcity of contractors, which has resulted in service delays or subpar repair results.

  • Partial Repairs

Customers have reported that in certain instances, repairs were covered but only partially replaced parts or did not completely address the issue.

Form your own opinion-sign up for a free quote here and test their service.

How To Cancel Choice Home Warranty - Understanding Your Rights

The procedure for terminating your Choice Home Warranty plan is relatively simple, but it's crucial to understand any possible costs and regulations.

Steps to Cancel

  • Contact Customer Service

You must call Choice Home Warranty's customer support to start the cancellation procedure. To receive help more quickly, you are your account information on hand is advised.

  • Provide Written Confirmation

Ask for a written confirmation after chatting with someone to ensure your cancellation was handled. Later on, this procedure helps prevent misunderstandings or mistakes.

  • Be Prepared for Possible Fees

Cancellation fees or a prorated refund may apply, depending on when you terminate your plan. According to some consumers, negotiating the return may be necessary during the procedure, mainly if you used the services within the time frame covered.

Refund Policies

Choice Home Warranty typically issues a prorated sum for any unused service term if you qualify for a refund. However, any repairs that have already been done or service call expenses could not be covered by reimbursements. It's crucial to keep going even if you don't receive a resolution immediately. Refunds and cancellations have been processed slowly, according to several customers.

Know your options-get a quote and decide with confidence.

Frequently Asked Questions About Choice Home Warranty

1. Is Choice Home Warranty legit?

Since 2008, Choice Home Warranty has been a reputable company in the home warranty sector. Reviews, however, vary; some clients praise the coverage, while others complain about claims problems or delayed service. Class action Choice Home Warranty lawsuits have also been brought against CHW, primarily about service complaints or denied claims. Notwithstanding these difficulties, Choice Home Warranty is still well-liked for homeowners looking to guard against unforeseen repair expenses.

2. What is the cost of a Choice Home Warranty?

Based on the plan and size of the home, Choice Home Warranty usually costs between $400 and $600 a year. The typical range of service call rates is $60 to $85. The cost may change depending on the area and whether you add extra coverage, such as pools or spas. Make sure to ask for a customized estimate in order to get the most precise price.

3. How do I file a claim with CHW?

You have two options for submitting a claim to Choice Home Warranty: contact their customer care number or utilize their online site. They offer round-the-clock claims assistance so that you can submit problems day or night. After CHW receives your claim, a contractor will be sent to assess and fix the issue.

4. Does CHW cover pre-existing conditions?

Generally speaking, pre-existing ailments are not covered by Choice Home Warranty. Before buying a plan, it's crucial to carefully read the conditions because this is a typical exclusion in most home warranty contracts.

5. How do I contact Choice Home Warranty?

Choice Home Warranty may be contacted for any questions, claims, or issues by phone at their customer care number or online. They offer assistance around the clock for your convenience.

Find out for yourself-get a personalized quote.

Final Thoughts On Choice Home Warranty Reviews - Is It Right For You?

In the house warranty market, Choice House Warranty is a well-known supplier, providing a variety of coverage choices for homeowners looking to guard against unforeseen repair expenses. It offers value with its extensive network of contractors, round-the-clock claims assistance, and all-inclusive plans like the Basic and Total Plans, particularly for people with outdated systems or appliances. Nonetheless, the business does receive a fair amount of complaints, some of which are about service delays, coverage limitations, and rejected claims.

Choice Home Warranty can be good for homeowners who are okay with reading the tiny print and disputing coverage. For those looking for peace of mind, its cheap cost and range of services make it a compelling alternative.  Nonetheless, it's critical to recognize the possibility of misinterpretations about the exclusions and claims procedure.

To be sure Choice Home Warranty is the best option for your needs, it is crucial to compare it to rivals before purchasing. Your house may benefit significantly from Choice House Warranty's protection if you're ready to navigate the complexities of its coverage and overcome any obstacles.

Get your quote now and see if Choice Home Warranty meets your home’s protection needs. Request a quote here.